Effective Date: April 06, 2023
Thank you for using the services provided by SMSProtect Limited (“SMSProtect,” “we,” “our,” or “us”). We strive to ensure that you have a satisfying experience with our SaaS platform. This Refund Policy outlines our policy regarding refunds for our services.
1. Refund Eligibility
We offer refunds in certain situations, and eligibility is subject to the following conditions:
(a) Cancellation within the Trial Period: If you cancel your subscription within the specified trial period, you may not be charged for the use of our product.
(b) Service Disruption: In the event of a service disruption or unavailability that persists for an extended period, we may issue refunds for the affected period.
(c) Service Performance: If you experience significant issues with the performance or functionality of our services, and these issues cannot be resolved to your satisfaction, you may be eligible for a refund.
2. Refund Request Process
To request a refund, please follow these steps:
(a) Contact Support: Submit a detailed refund request by contacting our support team at email@example.com. Include relevant information such as your account details, the reason for the refund, and any supporting documentation.
(b) Investigation: We will investigate the circumstances surrounding the refund request. This may involve communication with you to gather additional information.
(c) Decision: Based on the investigation, we will decide the refund. If eligible, the refund will be processed within a reasonable time.
Refunds are not provided under the following circumstances:
(a) Usage Disputes: Disputes related to the usage or interpretation of our services that do not involve a service disruption or performance issues.
(b) Policy Violations: Refunds will not be granted for users found to violate our Terms and Conditions or other policies.
(c) Third-Party Services: Payments made for third-party services or integrations are non-refundable. Please refer to the refund policies of the respective third parties.
4. Currency and Payment Method
Refunds will be issued in the same currency and through the same payment method used for the original purchase unless otherwise agreed upon.
5. Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.
If you have any questions or concerns about our Refund Policy, please contact us at firstname.lastname@example.org.
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.